Refund policy

United Fuses Return & Warranty Policy

United Fuses supplies components for critical electrical systems, so our return process is built on clear requirements and documented product condition. The terms below govern all returns, exchanges, damage claims, and warranty claims for orders placed at UnitedFuses.com.

1. Return Eligibility

• Return or exchange requests must be submitted within thirty (30) days of shipment.
• Approved returns are subject to a restocking fee of up to thirty-five percent (35%).
• Requests outside the 30-day window are not accepted unless authorized in writing by United Fuses.
• Products that have been used, installed, energized, or tested are not eligible for return.
• Products must be returned in original, unused condition in the original factory packaging.

2. Shipping Damage and Missing Items

Claims for shipping damage or missing items must be reported within TWO (2) business days of delivery. A damage claim requires the following documentation:

• Clear photographs of the damaged product
• Clear photographs of all shipping boxes and packaging, showing every side and any visible damage, punctures, or crushing
• A photograph of the shipping label
• The order number and a brief description of the damage

Retain all original boxes and packaging materials until the claim is resolved. They may be required for carrier inspection.

For freight (LTL) deliveries, inspect the shipment before signing and record any visible damage on the delivery receipt. Claims submitted without photographs of the shipping boxes and packaging may be denied.

3. Return Authorization (RA)

A Return Authorization (RA) number issued by United Fuses is required before any product is shipped back. Request an RA by:

• Phone: (866) 540-4518
• Email: [email protected]

The RA number must appear clearly on the outside of the package, and a copy of the original invoice or sales receipt must be enclosed.

RA numbers are valid for fifteen (15) days from issuance. Returns received after expiration or without a visible RA number may be delayed, refused, or returned to sender.

4. Acceptance Criteria

United Fuses may deny any return or exchange that does not meet all of the following:

• Product and packaging arrive undamaged and in like-new condition
• All original components, manuals, accessories, and inserts are included
• Original factory packaging is intact and included
• Product condition matches its condition at the time of shipment

Returns are not refused on the basis of manufacture date, cosmetic appearance, or packaging wear, provided the product itself is new and unused.

5. Inspection and Refunds

Refunds are issued only after the returned product is received, inspected, and tested where applicable.

• Returns authorized outside the standard 30-day window may be subject to a restocking fee of up to fifty percent (50%) or may be deemed non-returnable.
• Refund eligibility is void if the product has been electrically energized or tested.

6. Return Shipping

The customer is responsible for all return shipping costs on non-warranty returns. Returns must ship via a reliable, trackable carrier. United Fuses is not responsible for:

• Lost packages
• Shipping damage caused by inadequate packaging

Package all returns securely, with adequate wrapping and cushioning to withstand normal transit. Returns that arrive damaged due to improper packaging may be rejected or assessed a restocking fee of up to 35%. United Fuses is not responsible for damage incurred during return transit.

Ship authorized returns prepaid, insured, and trackable to:
United Fuses - Returns
5020 Hwy 80
Pearl, MS 39208

7. Non-Warranty Returns

Contact United Fuses before returning any non-warranty item:

• Email: [email protected]
• Phone: (866) 540-4518

An RA number must be issued before shipment. Unauthorized returns will not be processed.

8. Cancellations

Orders may be canceled any time before shipment. Once an order has shipped it cannot be canceled, but the product may be returned under the terms above.

United Fuses Warranty Policy

General Coverage

Products purchased from UnitedFuses.com may not qualify for the original manufacturer's warranty, as United Fuses is not an authorized distributor for certain surplus, obsolete, or discontinued inventory. Eligible products are instead covered by the United Fuses One-Year Limited Warranty, subject to the terms below.

New and Surplus Products

1. Warranty Term. United Fuses warrants that products sold under a specific sales order ("Products") will be free from defects in material and workmanship for one (1) year from the invoice date ("Warranty Period"), provided the Products are stored, installed, and operated under normal and intended conditions.
2. Warranty Provider. This warranty is provided exclusively by United Fuses and not by the original manufacturer. It is non-transferable unless approved in writing by United Fuses.
3. Submitting a Claim. Email [email protected] or call (866) 540-4518.
4. Return Authorization. All approved warranty claims require an RA number. Returns received without a valid RA number will not be accepted or processed.
5. Shipping Costs. The customer is responsible for all freight, expedited shipping, insurance, and rush service fees associated with warranty returns.
6. Remedy. United Fuses' sole obligation under this warranty is, at its discretion, to repair or replace the defective Product, issue store credit, or issue a refund equal to the original purchase price.
7. Timing. Warranty claims and returned Products must be received before the Warranty Period expires and must clearly reference the assigned RA number.
8. Exclusions. This warranty does not apply to products that have been improperly installed, misused, modified, repaired by unauthorized parties, or subjected to electrical faults, abuse, or environmental damage. Products sold as used, refurbished, or repair-only may carry separate warranty terms stated at the time of sale.
9. Limitation of Liability. This warranty replaces all other express or implied warranties. United Fuses disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Liability is limited to the purchase price paid for the Product. United Fuses is not liable for incidental, indirect, special, punitive, or consequential damages, including lost profits, lost production, lost revenue, downtime, or labor costs.

United Fuses does not provide, source, install, or license firmware and makes no representation regarding a customer's rights to obtain or use firmware from manufacturers or third parties. Customers are solely responsible for compliance with all applicable software licenses, firmware agreements, and End-User License Agreements (EULAs).

International Orders

All international orders are non-cancelable and non-refundable.

Contact

United Fuses
Phone: (866) 540-4518
Email: [email protected]